At Playful Pals, operated by RACHEL ANDERSON LLC, we strive to ensure your complete satisfaction with every purchase. Please take a moment to review our return policy for important information regarding order processing, return eligibility, and refund procedures.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

• Be in the same condition that you received it

• Be unworn or unused

• Have all original tags attached

• Be in its original packaging

You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at contact@hsmakt.com. Returns should be sent to the following address:

Playful Pals
RACHEL ANDERSON LLC
5401 SW 36th St
West Park, FL 33023
USA

Important: Items sent back to us without first requesting a return will not be accepted.

Return Shipping

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns on:

• Sale items

• Gift cards

If you have questions or concerns about a specific item, please get in touch with us at contact@hsmakt.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@hsmakt.com.

Contact Information

Playful Pals
Company: RACHEL ANDERSON LLC
Email: contact@hsmakt.com
Address: 5401 SW 36th St, West Park, FL 33023
Phone: +1 413-489-9185