top of page
Wooden Cars

Store Policy

Welcome to Playful Pals, your trusted destination for high-quality children's toys, plush toys, and educational games. We are committed to providing a delightful shopping experience for both children and parents. Please take a moment to review our store policies below.

1. Contact Information

Company Name: RACHEL ANDERSON LLC
Address: 5401 SW 36th St, West Park, FL 33023
Phone: +1 413-489-9185
Email: contact@hsmakt.com

2. Orders and Payment

  • Payment Methods: We accept all major credit cards, debit cards, and PayPal. Payments are securely processed to ensure your information is protected.

  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Please review this information carefully.

  • Pricing: All prices are listed in USD and are subject to change without prior notice. Sales and discounts are available periodically.

3. Shipping and Delivery

  • Processing Time: Orders are typically processed within 1-2 business days.

  • Shipping Methods: We offer standard and expedited shipping options. Shipping costs are calculated based on the weight and destination of your order.

  • Delivery Time: Estimated delivery times vary by location:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-3 business days

  • Tracking: Once your order has shipped, you will receive a tracking number via email.

4. Returns and Exchanges

  • Return Period: You may return or exchange items within 30 days of purchase.

  • Condition: Items must be in their original condition, unused, and with all tags and packaging intact.

  • Process: To initiate a return or exchange, please contact us at contact@hsmakt.com with your order number and reason for return.

  • Refunds: Refunds will be processed to the original payment method within 7-10 business days after receiving the returned items.

  • Exchanges: If you wish to exchange an item, please specify the desired product, and we will accommodate your request based on availability.

5. Privacy Policy

Your privacy is important to us. We collect and use your personal information solely to process your orders and enhance your shopping experience. We do not share your information with third parties except as required to fulfill your orders or as mandated by law.

6. Customer Service

Our dedicated customer service team is here to assist you with any questions or concerns. Feel free to reach out to us via:

We strive to respond to all inquiries within 24 hours on business days.

7. Product Information

We take pride in offering a wide selection of safe and enjoyable toys. All products comply with safety standards and are regularly inspected for quality. If you have any specific questions about a product, please contact us before making a purchase.

8. Terms and Conditions

By shopping at Playful Pals, you agree to abide by our store policies. We reserve the right to update or modify these policies at any time without prior notice. Please review this page periodically for any changes.

Thank you for choosing Playful Pals! We are excited to bring joy and learning to children through our carefully curated selection of toys.

RACHEL ANDERSON LLC
5401 SW 36th St, West Park, FL 33023
+1 413-489-9185 | contact@hsmakt.com

bottom of page